Policy & Policy
PAYMENTS, DEPOSITS AND FEES
Thirty percent (30%) of the rental amount (which is considered a deposit) is required to secure your reservation for our rental items. Deposits are non-refundable. The remaining balance must be paid prior to the event.
We will try our very best to work with you in the event of unforeseen cancellations.
All rentals are rented per event. If you need the rental(s) the next day that will require another booking.
PLACING OF ORDER
You can either pay in full or make the initial Down Payment
1. “Full Payment” – which means that you are paying the item in “FULL”.
2. “Down Payment ” – This means that you are only paying the “30% DOWNPAYMENT” required in order to reserve the item. With either option, you will receive an Invoice for your outstanding balance which should be settled before the event.
AVAILABILITY OF ITEMS
Please contact us first before placing a reservation for any rental items to confirm availability. Our website doesn’t show the availability of the products based on the Event Date you are inputting in the form. We are manually confirming the availability of each item on the particular date.
In the event that a client books a specific item that is unavailable, any replacement item will still be price regularly. No discount should be given regardless.
CHANGES TO ORDER
Customers may ONLY add or exchange items (provided that it’s available and that the total cost of rental should match or is higher than the original cost) to the order, subject to the same terms, once a reservation has been confirmed.
For the Drop-off and Pickup Time, changes can be requested (prior to availability) way in advance but nothing less than 2 days prior to Delivery.
CANCELLATION OF ORDER
Once an order has been placed and a deposit has been made, it cannot be canceled or refunded. The deposit serves as a confirmation of your reservation, and by canceling, you are forfeiting your reservation of the rental items.
However, we understand that unforeseen circumstances may arise, such as natural disasters, accidents, or other fortuitous events. In such cases, we will try our best to work with you to come to a satisfactory resolution.
We kindly advise you to carefully consider your rental needs and schedule before placing your order. Please keep in mind that the rental items are being reserved solely for your specified event date, and canceling without any valid reason may leave us with unused rental items that could have been used by another customer.
DELIVERY & PICKUP
We deliver and pickup items on the day before the event or on the day of the event. Self Pick-up of orders is strictly not allowed. We have a delivery team and trucks to take care of it.
Delivery is a door to door service, and this cost does not include setup or placement of the items. Setup and tear down is an optional service which can be rendered at an extra cost.
Once the order is placed and the event location is not within our local range, an additional pricing will be discussed with you, if needed.
DAMAGED ITEMS
It is important for rental equipment to be well taken care of by client as if it belonged to them. Any Items damaged upon return will be paid for in full by the customer.